I just spent the week from *** trying to get my direct tv set up. I thought it would be a good idea to bundle my tv and internet with my ATT cell phones.... wrong.
Although the people at the ATT store were very nice they new little about Direct TV. They could not answer my questions about On Demand and special channel options... this should have been a clue.
When the techs came to install Direct TV it took over 4 1/2 hours and they were all over my house... creating a giant mess! Just as was to sign off on the install papers I asked about how my On Demand worked... and I was informed I would have no On Demand services. I told the techs that I had been promised at the ATT store that I would have On Demand and their response was, "Well, we don't work for ATT." "Well" I said, "I don't care who you work for..." Needless to say I did not sign the install agreement... thank goodness.
I spent the following week trying to get get my service to work correctly... during which time I had no TV service even though the tech promised to back the next day to fix it. Warning... they lie, the techs, customer service reps, account set up reps... all lie to get you to sign the Direct TV contract and lock you into a big money scam. They will try and charge you for everything!!! Hundreds and hundreds of dollar for things they promised to be part of regular service.
I will not torture with the rest of the horrible details but I did get out of the contract only bc I did not sign the install agreement. However they still have not come to remove the dish from my roof. They say "it" is mine now... well I don't want it... I am still trying to get them to remove it... but I will wait to see if that happens.
My words of advice... if you are thinking about switching do not do it!!! Direct TV is a scam, their customer service is the worst, and they will lie, cheat, and steal from you. They should be put out of business!
Monetary Loss: $300.