I am not a customer of DirectTV. However, a customer of DirectTV obtained my checking account number and gave this information to DirectTV, in order to initiate an automated payment from my account to this customer's account with DirectTV.
There should be additional safeguards in place by the vendor (DirectTV) and my bank (KeyBank), to prevent such an occurrence. The vendor should require a copy of a voided check. The bank should require a match between customer name and checking account.
I have had to close my checking account and open another. I had to file a police report. The bank will refund this money to my account, after it makes a report to its fraud department. However, neither the police nor Key Bank are pursuing reimbursement from DirectTV.
Review about: Directv Account.