Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

Since day one they have not honored the agreed bundle package price! I have called them over 5 times within a year and the problem persists.

I have contacted BBB recently as well. I will never sign on to a company over the phone again. They keep bouncing me between DirectTV and ATT when I call them. My bills keep coming at a higher rate than was agreed upon.

Every time I call I am on the phone for hours wasting my time.

The representatives keep bouncing from one company to another. I just found out online that they have a history of this bait and switch tactic.

Product or Service Mentioned: Directv U-verse Bundle.

Reason of review: Pricing issue.

Monetary Loss: $300.

Preferred solution: Deliver product or service ordered.

I didn't like: Bait and switch tactics, Just about every thing.

Company wrote 0 public responses to the review from Oct 06, 2017.
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