Not resolved

We ended our service with directv after a number of years. We returned the equipment as required.

We received a bill reflecting a zero balance and service end date. A few weeks later, we receive an email saying we mailed you a notice of a balance due of $38.14 if you dont pay it within 15 days of this email we will automatically deduct it from the last credit card or bank account used to make payments. We contacted customer service to inquire what this balance was for, since the account information available online showed a $3.18 credit and the last statement we received showed a zero balance. They informed us that they had failed to bill us for a pay per view sporting event and a movie in september of 2006 BUT could not produce a copy of the bill in which they claim the charge did not appear.

Essentially, we should take their word that we owe them. After more than half an hour on the phone, we were told we could write to request an old statement. Ofcourse, it will take more than 15 days, so they will have to go ahead and charge us and if we see that in fact we do not owe that money we can call back for a refund.

This complaint is centered upon being billed for expenses without a statement and being threatened to automatically deduct payment for unsubstantiated charges. There are many other victims.

Review about: Directv Account.

Monetary Loss: $40.

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