After calling DIRECTTV in January to cancel a plan I had for over 5 years, they neglected to tell me until after I cancelled that I was going to be charged $250 for early cancellation. Evidently, as a consumer they punish you because they can't offer the best deals for their current customers..so they lose them and they make them pay for their decision.
As a state employee, pretty influential person, I WILL tell everyone I know the rip off that DirectTV is. In addition, the legal ramifications on charges that were never authorized. They told me over the phone that they will charge the credit card on file if the $250 isn't paid. After telling them of my companions death (daughter father) and the need to find something (desperately) more affordable, they slap me with punishment for canceling my service.
Again, the service that I had been paying on for over 5 years. THe DVR I had ADDED to my service is considered "new" service and that I signed for a 24 month contract. I didn't sign for anything except the service I had installed over 5 years ago?? ITS a raquet and ripoff.
I know that AT&T is getting sued for fraudulant charges on phone bills, DIRECTTV won't be too far behind them. Thank you for allowing me to post my frustration. I HOPE DIRECTTV see this.
BBB has also been notified.