I called AT&T to request UVerse (internet and TV service). They did not offer this in my area but suggested I use a bundled DSL for internet, along with DirectTV's TV service. I ordered this, but was not told about the 2 year service contract.
The DirectTV installer mentioned that the trees in the yard might affect the signal and stated that we had 30 days to cancel. He also presented a 24 month lease agreement which was not signed or seen by me, but by a relative who let him in.
After 2 days the TV stopped working. DirectTV support said they had to send a new card which could take as much as 5 business days.
DirectTV claims that regardless of the fact that I did not sign any lease agreement I am still liable for charges that not only were not clearly explained, but contradicted by DirectTV personnel.
Monetary Loss: $480.