More than 6 weeks ago, I terminated my Direct TV service. At the same time, the account to which I had the automated billing billed to was compromised and was closed. I notified DTV that this was the case and suspended further activity on this closed account by Direct TV.
At the time, I was told that a refund of $30.95 would be processed within 6-8 weeks. I called today to learn that this closed account was credited. When I explained AGAIN that this account was closed, they told me they had NO RECORD of that and that it would take ANOTHER 6-8 weeks to re-process this refund. What would happen if I were to withhold payment from you for 12 weeks?
When I asked to speak with a supervisor, I was told that "this Manager doesn't take customer calls"…how NICE! I guess if they did, that is all they would do so how convenient of you to exempt them from this PIVOTAL role.
Admittedly this is "only" $30.95 BUT IT IS MY $30.95 AND TO WAIT ANOTHER 6 WEEKS FOR IT IS NOT ONLY UNREASONABLE BUT WRONG. Is this delayed processing their way of hoping customers forget about the money they owe them so they can keep it?
Product or Service Mentioned: Directv Account.