Been with this company for 7 years and over all (until recently) I've had no complaints, well that's all changed and I can hardly wait until the best time for me is to change over to some other form of TV use. I have spent the last 2-3 weeks on the phone asking for help, they insist the problem I am having is impossible, even though I am looking right at it.
The update to the genie was disappointing, I was hoping for some more advanced useable functionality. Instead I got the functions that a 5 year old could figure out in 5 minutes. Very sad and I have become so angry at speaking to someone who does not know what they are talking about that I was screaming in the phone. Not something I'm proud of or care to do, BUT!!!!!!!
AS they say "we are so sorry for the inconvenience this has cause you" If I were to hear that one more time, I truly do not know what I would do. So I have given up (probably their plan) and will live with this until I work something else out, and not with them.
Product or Service Mentioned: Directv Technical Support.
Reason of review: Poor customer service.
Preferred solution: fix the problem with a seperate dish from my downstairs neighbor we are sharing the same dish..........