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1 comment

I purchased a new receiver from directtv and its installation. It cost me $157 total and it was supposed to installed on Saturday 01-14-17 from 0800-1200.

That Saturday they changed it to 1200-4pm. The guy actually showed up at 4:37pm. he tells me that he doesn't have the receiver and if he can reschedule for tomorrow, Sunday 0800-1200. I said ok.

I had no other choice. He never showed up. When I spoke to the customer service representative, MAFSR020223, she stated that my wife and I had canceled the service and I would have to reorder.

She didn't hear my story. The Worst thing is I can't cancel service because of a 2 year contract.

Review about: Directv Receiver Installation.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Let the company propose a solution.

I liked: Representative sonia.

I didn't like: Representative mafsr020223, Rude customer service.

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Bothell, Washington, United States #1273973

as long as its not installed, you can cancel.

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