I discontinued my DirectTV DVR box and was told they were going to send me a "recovery kit" in 5 to 7 days to send the unit back. More than a week later I still didn't have it so I called to see why.
I was told they forgot to send it. Problem is I'm scheduled to go on vacation in 3 days and won't be home when it arrives and they don't seem to care one bit.
Maybe it's because if I don't send it back in time they will make me pay for the box. Could that be the real reason it wasn't sent?