Hello. DirectTV installed a big satellite dish on the (newer) roof of my home-that I rent out in Copperas Cove.
My tenant claims his mother had ordered the service (long distance), and they just came out and installed it while he was out in the field. He didn't know about it. He has been directed to have it removed and will be held financially responsible for the patch-repair. I tried to call DirectTV to ask what their installation policy is on rental homes, of course could not get to a human at customer service-no matter what button I tried.
I ended up writing to customer service on their immense web-help site, after hitting send but before it was sent, an impersonal pop-up box, popped up referring me to read the "installation on condo's, apartments and rentals permission procedure", it also offered I could use their 'written permission slip' form if I just clicked on the blue link. And to have it ready when the installer arrives, or a 'Verbal permission' is enough. Can that be? A verbal permission?
How ambiguous is that?
Does a new DirectTV customer that is renting a home need a written permission from owner or not?
Product or Service Mentioned: Directv Installation.
Monetary Loss: $125.