They seem to not realize that 1 dissatisfied customer is only $1200/year lost income, yet 1000 = $1.2 million! Over the average life cycle of a client this equates to a total potential revenue loss of upwards to $24,000,000!!!
For those of you who are not familiar with Six Sigma, it is a program that has been shown statistically that the above statement is in effect, accurate to within 99.999%. Don't sit back and accept it, hit them in their wallets!
Send your complaints and issues to John at the "Office of the President" @ 1.888.237.8327.