Ms. Ellen Filipiak
Sr. VP, Customer Care
2230 East Imperial Highway
El Segundo, CA 90245
Direct TV "hides" this address but I found it! Bombard Ms. Filipiak with your complaints! Maybe, just maybe, they will realize JUST HOW BAD their service is and make changes. They hire and train people to be TOTALLY INCOMPETENT and then tie to you exhorbitant contracts when they fail to provide the type of service that is expected.
If the industries won't police themselves, we, as consumers, have an obligation to. Also, contact your local Consumer Protection Agency (listed on County Gov't websites) with your complaints. These "monopolies" are ILLEGAL and the Consumer has to stand up for their rights.
Review about: Directv Customer Care.