I just recently hooked up direct tv in the past 3 months. They were a day late to install, and the installer brought neither manual nor cables to hook up the receivers.
They had to "borrow" the cables for my DVD player and promise to replace them later. After several phone calls to the installer (a long distance number that I was charged for) and several calls directly to the company I have neither the manual (unless I down load my own on a dial up modem) or the cables that they stole from my DVD players.
I also called the number for refer a friend (I specifically looked up that number and called it) Neither I nor my friend have been credited with the money on our bill. I also have had difficulty manuvering their horrible website to get any information and to get my rebates (which I haven't seen yet either).
A phone call eats up a good hour or so (at least) every time I call and has resulted only in me wasting hours of time while the people at the other end have promised to make it right. Only the person who I talked to about the manual was honest -- and he told me that since I was unlucky enough to have gotten a box with a missing manual I didn't get one.
I felt like cancelling very soon after I signed up, but they charge for that as well. I've never felt so scammed in all of my life.
Product or Service Mentioned: Directv Website.