Not resolved

Moved and tried to transfer service to new address. No line of sight so they were unable to provide service at new address.

They sent the return packaging and final bill to the old address so I never received the shipping boxes and got the bill for not returning the equipment on the same day they debited my card for $363.80.

1st CSR assured me the money would not come out of my bank account and they would send shipping boxes to the new address. However, later that day the money did come out.

2nd CSR assured me I would get my money back in 5 business days. 6 business days later . . .

3rd CSR saw a credit balance on my account. 4th CSR - this one in billing said she will expedite the refund since they made the error, but it can take up to 10 business days to refund my money.

If you move, good luck. If you can't continue DTV service, make friends with who ever moves into your old house so you'll get the shipping boxes in time to save yourselves this hassle.

Review about: Directv Shipping Service.

Monetary Loss: $364.

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