Made a call to Directv, today, 1/25/17. Spoke to Hendricks.
About1:15 PM, Pacific time. Someone from the company, in authority should listen to the call. Asked him to call me back if we got disconnected. Confirmed he had my telephone number.
No call back. Also, emailed the company to the attention of the office of President. At this time no response. When I made a compliant previously to the FCC.
did get a call back. Must I do this each time I have a problem. Been loyal to this company since 2005.
The screening done to a customer when you call is done in such a way that it makes me feel they really don't want to talk with me. Although, encouraged to use the Net with them, but because of a physical condition, was unable to do so at the time.
Product or Service Mentioned: Directv Customer Care.
Reason of review: Treatment.
Preferred solution: Let the company propose a solution.
I didn't like: Hard to understand customer servive person, That they are.