Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

Last Spring (2016) I called Directv and told them I wanted to quit my service. I spoke with a clear English as 1st language Rep who asked me if she got my service down to $53.00 month would I re-up for 2 years which I agreed to do.

I re-stated it would have to be $53.00 for the entire 2 year period and she agreed. Mind you, this was recorded but unfortunately the recording is on their end. Just this month 3/17 non-English as 1st language rep told me my special was up and it would go back to $70 dollars and something.

I told him I just talked to Directv rep Spring 2016 told her I was going to quit the service and she asked if she could get it down to $53.00 month would I sign on for 2 years. He stated, "your special is over." It's like talking to a coconut with no ears.

Product or Service Mentioned: Directv Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $240.

Preferred solution: Deliver product or service ordered.

Company wrote 0 public responses to the review from Mar 20, 2017.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like