Back in October 2010 I received an offer in the mail for a direcTV bundle, starting at $29.95 per month. I was with Verizon Fios for TV, Internet & Phone and was trying to save a little money per month.
The young lady I spoke to assured me that my total bill for TV Internet and Phone would be no more than $80.64 and that my internet and phone service would stay with Verizon, but be billed through DirecTV, and they would organize that.
I agreed and setup an installation date, when a technitian came and installed a new satelite dish (bigger and uglier than the old DirecTV dish that was on the roof) abd did NOT remove the old dish (not his job).
A few weeks later when I got the first bill it was for over $80 and only included the TV service. I called customer service (LOL - you don't get any service there) and started the song and dance about how good a deal that was and how I could save some more if I went and requested a rebate online. I also found out thay had NOT communicated anything to Verizon about switching the internet and phone billing.
I then got Verizon customer service on the phone and discovered that my particular service (voice on copper line and internet on Fios) could NOT be billed via direcTV. We then did a 3 way call to DirecTV customer service and after much discussion was informed that I was stuck with DirecTV even though they could not deliver what they had promised. And that if I calcelled I would have to pay the cancellation fee of $480.
I demanded to speak to a supervisor and was put on hold for 7 minutes, then the operator came back and said to hold further as they were still trying to find a supervisor. I was then cut off and nobody bothered to call me back.
A few days later I posted a complaint on their website and got a response that someone would calle the next day. Nobody did, however a call was received from DirecTV a few days later when we were out.
The next week I called again and finally got to speak to someone who called themselves a supervisor. She was not really willing to listen nor did she have any power (or desire) to anything about the situation, except inform me that I was bound by their agreement and would have to pay the termination fees anyway and if I did not pay the bill they would simply charge the credit card that I had used for the initial +- $20.00 setup fee.
I will be contesting these charges via my bank. Did I mention the amount of time burned up trying to handle this whole cycle?