Product: Directv Account Clear all filters (564 of 564 reviews match)
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1.2
Details
I called and cancelled my service on October 8th. I have the record of this in my phone history. They told me that my billing cycle, which was payed in advance, ended on the 15th. They scheduled to disconnect my service that day because I was all payed up until then. A...
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Review
#1694486 Review #1694486 is a subjective opinion of poster.
Product
Directv Account
Cons
  • Almost every aspect
  • Billing
  • Over charging
Reason of review
Problems with payment
Loss
$51
Preferred solution
Full refund
Tags
  • multiple complaints
  • Lying About Service
  • Hours Of Wasted Time
  • Lying About Charges
1.5
Details
Although expensive and repeated outages in bad weather we like DirecTv but since ATT took them over their customer service is the worst. Too many hoops and transfers to get anything resolved. I had issues with my equipment sharing playlists and three techs said only...
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#1691643 Review #1691643 is a subjective opinion of poster.
Product
Directv Account
Reason of review
Order processing issue
Loss
$498
Preferred solution
Full refund

Directv - Need my final bill

1.6
Details
I have been trying to get a final bill since July 5, 2019. It is now October 18, 2018. I have been told that the bill is in collection. No one can seem to figure out how to get an accurate final bill to me. I will pay it immediately as soon I see it either by email or postal mail. I have been given several differing amounts over the phone, but still have not received an accurate, spelled out bill of what I owe through July 5. The equipment was returned in August after being told I could take it to a UPS store. Prior to that, I was told to wait for a mailer to return everything. This is insanity.
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#1683676 Review #1683676 is a subjective opinion of poster.
Product
Directv Account
Pros
  • Cheated
Cons
  • Reps all lie to you to get you off the phone
  • Too many to explain here
  • Many
Reason of review
Poor customer service
Loss
$500
Preferred solution
Send me a final bill showing my dates of service termination and equipment return.

Directv in Longview, Texas - Waited ALL day

3.0
Details
Such worthless customer service. Waited ALL day on a technician! Only people you can talk to are in the Philippines and don't speak very good English or have any good solutions except to say "I understand". Infuriating!!!!!! DROP DIRECT TV!!!!! ASAP!!!!!
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Review
#1680806 Review #1680806 is a subjective opinion of poster.
Product
Directv Account

Directv in Houston, Texas - Cannot get in my account

1.0
Details
Since AT@t took over directv, have not been able to access my account. Went to att company store and could not find the problem. Can’t get streaming and use service I am paying for. Irwin Garies, account number 3747640- have had this account since Directv started.
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Review
#1592971 Review #1592971 is a subjective opinion of poster.
Product
Directv Account
Pros
  • Use it for tv for over 20 years
Cons
  • Quality of offered service and the awful customer service
Reason of review
Access/ activation issues
Loss
$105
Preferred solution
Let the company propose a solution
Tags
  • Bad Stream

ATT in Macon, Georgia - People lying to you

1.0
Details
signed up with direct 6-12-2019 ordered service for house and motor home. told receiver was free Left on trip 2 weeks later and receiver for motor home wouldn't work. Came home cancelled service less than 30 days and direct is trying to charge $480.00 and $199.00 for receiver that won't work. Do I have recourse like stop payment on credit card ?
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#1591537 Review #1591537 is a subjective opinion of poster.
Product
Directv Account
Reason of review
Damaged or defective
Loss
$679
1.0
Details
Where do I begin. I have been on the phone with Direct TV / AT&T whoever they are since 7:00 am this morning. ** Made my payment on 2/15 and payment cleared the bank ** service was disconnected this morning because they indicated no payment was made when it indeed...
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#1481954 Review #1481954 is a subjective opinion of poster.
Product
Directv Account
Pros
  • It was good until they merged
Cons
  • Customer service
  • Anything post merger
  • To them you are just 1 customer who they are willing to lose
Reason of review
Poor customer service
Loss
$450
Preferred solution
Price reduction

ATT - Increase in charges

On the phone for close to 2 hours, spoke to 3 people concerning $66+ increase over last months bill. All due to promotion expiration and since they bill month in advance only offer $15 credit. Repeatedly stated but you're a loyal customer but defintely didn't make a difference. So i terminated my service but credit isn't pro-rated so still have to pay for service! Very sad they'd rather lose customer than assist in helping people stay within a budget.Too bad i couldn't charge them back for my On-hold time, that would have reduced my bill greatly!
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Review
#1639713 Review #1639713 is a subjective opinion of poster.
Product
Directv Account
Reason of review
Pricing issue
Preferred solution
Price reduction

Directv - Payment Arrangement

3.0
Details
I am trying to discuss a payment arrangement that would keep my services active and allow me to pay my monthly bills. I have a past due of $452.00 due on 5/7/19 and I can have that paid on 3/31/19. I received my VA pension on the last day of the month. It is very hard to speak to someone in that department. I have been with DTV for almost 10 years and I have been able to keep my service for that length of time. I am asking for a little help as I work through this financial hardship. My phone number can pull up my account 864 517 9770. John Corbett
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Review
#1529214 Review #1529214 is a subjective opinion of poster.
Product
Directv Account
Reason of review
Pricing issue
Loss
$100
Preferred solution
Price reduction

Contact Directv Customer Service

Mailing Address:
DIRECTV
El Segundo, California
United States
Phone:
(800) 531-5000
All Directv Contacts

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2.5
Details

Update by user Jun 29

AT&T did, sort of, try to get in touch. They sent a email with a number I could call.

After being passed around to 4 different people and explaining the issue each time I did get to someone that said they would process a refund. I received a text message indicating the...

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Review
#1546254 Review #1546254 is a subjective opinion of poster.
Product
Directv Account
Cons
  • Staff failed to do their job
Reason of review
Poor customer service
Loss
$127
Preferred solution
Full refund