Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

Update by user Feb 18, 2017

I only had a minimum package with no extra channels. Three receivers.

Original review posted by user Feb 17, 2017

Outrageous...cancel and get your bank account debited UNEXPECTEDLY WITHOUT AUTHORIZATION!! I signed a two year contract with Direct TV thru a rep in a Walmart.

I called constantly for the first four months over everything from mis-billed packages to fees for "protection plans" I didn't agree to. The bill increased significantly after the first year. They don't tell you that. Toward the end of my contract I had financial issues.

Called to try to make an arrangement and the rep cancelled my service and put in a request that day for boxes to be sent for equipment return...which I didn't find out til later. A few days later I got a huge bill for equipment and final billing fees. I called to try to get an understanding but they have your number logged so you won't get thru. I used another phone and found out about the cancellation.

I returned the equipment and a few days later found my account had been debited for my final charges. A single mom with three kids and no money left in the bank I panicked. Once again could not get thru. Called my mom and borrowed money to get by and got a fire stick.

Will never ever have theirs nor ATT service again. It's a shame how they treat people and don't give them a chance.

Product or Service Mentioned: Directv Account.

Reason of review: Return, Exchange or Cancellation Policy.

Company wrote 0 private or public responses to the review from Feb 17, 2017.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like