I did my ex a favor and paid his bill one time over the phone, never once did they say they were keeping it on file to use again. On Saturday almost 400.00 was taken out of my account.
The gentleman I spoke with was very nice said he was putting it in for a refund and should be refunded in 3 days. So I called today to check on the refund, some rude *** named Nancy said it was never put through and wouldn't not help what so ever.
Product or Service Mentioned: Directv Account.
Reason of review: Problems with payment.