Dothan, Alabama
Not resolved
Coverage Area
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
1 comment

I did my ex a favor and paid his bill one time over the phone, never once did they say they were keeping it on file to use again. On Saturday almost 400.00 was taken out of my account.

The gentleman I spoke with was very nice said he was putting it in for a refund and should be refunded in 3 days. So I called today to check on the refund, some rude *** named Nancy said it was never put through and wouldn't not help what so ever.

Product or Service Mentioned: Directv Account.

Reason of review: Problems with payment.

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The same exact thing happened to me this weekend! Directv over drafted my bank account with no notification or authorization to do so.

I am so mad and the account isn't even in my name!

Something needs to be done about this immediately. They are refusing to refund my money.