3.4
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
1 comment

Directv is wanting to charge me a $360 cancellation fee on one of my 2 accounts with them.The other account is remaining active.

The only reason I am cancelling one is my new location isn't in a spot where service will be reliable.The rep, supervisor, and manager were all very short with me and didn't portray customer service at all.

Review about: Directv Account.

Reason of review: Return, Exchange or Cancellation Policy.

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Anonymous
Sunnyvale, California, United States #1340005

If your Internet service with Direct TV isn't reliable, that's not your fault. It's their fault for knowing service isn't acceptable and still selling it to people. Tell them you will take them to Small Claims Court over the cancellation fee and they will hopefully remove the cancellation charge from your account.

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