Update by user May 20, 2013
Got a call from the office of the President at DirecTV last week. Evidently, they saw my complaint on the FCC website.
They offered a $120 lump-sum payment to be immediately posted to my account. I was pleased with that and accepted their offer.
Original review posted by user May 09, 2013
When I moved to a rural area, I learned I'd have to have satellite providers for both television and internet. I contacted DirecTV prior to contacting ViaSat (provider of ExedeWildBlue internet) and set up service.
I specifically asked if DirecTV bundled their satellite TV packages with any internet providers, and was told that they do not. We completed my service set-up at that time. Upon performing further research of satellite internet companies, I discovered ViaSat Exede internet and inquired about their services in my area. I asked if they bundle their service with any satellite TV providers and was told that they do bundle with DirecTV which gives the customer a $10 monthly discount.
I asked if the service plan could be adjusted to reflect this bundle and was told to contact DirecTV. I did and they told me to contact ViaSat Exede. Between both companies, Ive made at least 5-6 calls and have been told each time that the other company was responsible for making the change. Nothing has been done since the end of March.
The annual savings may not seem like much, but for a disabled Veteran, $120/year savings would help considerably. I've reached out to both companies numerous times and am not getting anywhere with either of them.
Monetary Loss: $120.