Directv billing after disconnect
I signed up for directv in late October and was installed on the 24th. By the next day or so, I realized they were billing me the wrong amounts, lied to me about bundling with AT&T among other things...so I called to disconnect on the 26th. I was told there would be a 100% refund since I didn't even have them for a week. I returned the equipment immediately. We noticed that the installer had tore our guttering off also and never even mentioned it. He also left behind some trash and co-ax cable (which we kept ha ha). We used the trash to pack the box when we returned the equipment (see that story below).
Fast forward a month or two later...I keep getting bills. One is for 'unreturned equipment'. I called them and they claim I took the cards out of the equipment and returned the cards only...I have NO clue what card they are referring to but after a few more phone calls, they figured out that all the equipment was returned in one piece. They still hadn't refunded us the money they owed, so I disputed the charges on my credit card. Last week, I finally got a refund on my credit card for $53.48 and a check for $48.74 so I figured it was all over. WRONG! Today I got a bill in the mail for $53.48-called them and was told its my bill for January. I told her this was wrong-she tries to argue with me but she finally admits that I shut service off after two days. Then she put me on hold for 5 minutes and comes back on to say it's my first bill from September-October. I didn't even get service until October 24!!! How can you bill me for service before I called in? Then she puts me on hold again and tells me she was told it was for the 2 days I had service and they are trying to charge my credit card for it but can't because I disputed it. This woman was talking in circles-trying her best to confuse me. I asked to speak w/a supervisor but she said no, he will tell me the same thing. I've never been told I can't speak with a supervisor. So, basically she tells me that I owe the money because I had service for two days. That's some expensive service! And when I call to complain, they want to offer me "great deals" to sign back up! ha ha. That's hilarious.
I plan on calling back again and again until this is taken care of.