i have been subscribed to directv since 2002, and i have had relatively few problems with it. about a year ago, i got a DVR.
the dvr box was fast, at first, but it was slowing down progressively. i deleted recording after recording, but it was still slow. last month, i called directv about it. i was on hold for about a half-hour before some foreign guy answered, i took me another 25 minutes for me to explain my problems to him.
(while he was constantly interrupting me.) the directv man came about a week later, handed me the box, and walked off. i spent all weekend figuring out the new box and installing it.
I'm taking my business elsewhere if this happens again.
Monetary Loss: $50.