Manufacturer: Directv Category: Tv Services Clear all filters (26 of 26 reviews match)
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I have been a Uverse customer for about six years. I decided to jump ship because the customer service was trash and the plan I was in was no longer available. At least that is what they told me. They sweet talked me into DirectTV and honestly looking back I knew better. I used to have a dish back in the day and I hated it. The salesperson promised me that so much had changed since I had a dish and that the weather was rarely a factor in...
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When the heck are you guys going to wise up and include the Pac 12 channel....for that reason alone (and believe me, I have others concerns too) I am ready to look elsewhere now that my contract is a year past that point....I may have to change before those very football season is over...'nuff said.......or it would take all day to write it all down. xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xx xx xx xx xx xx xx xx...
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2.0
I liked
  • Some of the channels in my package
I didn't like
  • No pac 12 channel
#924939

All together from January to now I have not been able to use my cable for a total of 40 days. When I call them they have me run through the same procedure over and over again which all leads to the same outcome. Never have they once compensated me or even tried to go above and beyond to solve the problem. It's getting ridiculous, I was told today when the technician came out one of our cords was split and running to two tvs, he barely spoke...
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Directv Cable Tv Service Review

#890840
1.7
Cancelled NFL channel in June and they did not cancelled, but charge me. Now, they are refusing to give me a refund even though they have record of my cancelling.
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Directv Cable Tv Service Review

#848102
Hi my name is barbara frazer i have an account with u guys i would like to no when my contract is up with u guys i am sick and tired of u guys turning off my cable i have enough of direct tv
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Called customer service and finally got a live human being who was vey nice, but had to conclude that the remote was seriously messed up. Since there do not seem to be any Direct TV office in this area, they are going to FedEx me a new remote. Holiday weekend means they won't even be able to send out the remote till Tursday and I won't get it till Thursday. Will I,gat a refund for this lack of service? No because I have another tiny tv in my kitchen that is working. As soon as this contract expires, I'm going back to cable...
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2.2
I liked
  • Not a darn thing
I didn't like
  • Misleading
#912785
I switched from AT&T U-verse to Direct TV.What a mistake! Direct TV cost less, but you get what you pay for: less tv service, less customer service, plus too many ads disquised as TV channels. The TV freezes and pixelates frequently. The customer service is terrible, long, long waits. I am seriously considering changing to Charter and probably will at the end of my contract. Actually, I had an offer from Charter to buy out my Direct TV...
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We have Direct TV Service at a campground in Virginia that is only open from April 1 until November 15 every year.This is not within my control, but trying to reason with anyone at Direct TV is a waste of time. You can only suspend 6 months one time within any given year, so in addition to adding 6 months to the already too long 2 year contract, now we pay for services for many months we are not even here. We have the base of all base packages...
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1.1
I liked
  • Not a darn thing
I didn't like
  • Condescending customer service
#909856
I recently went to the Directv website to check on my equipment when I realized I could upgrade to the new Genie equipment. I upgraded and what a mistake. Now every-other day the picture just pauses and pauses and sometimes it comes back right away and sometimes it takes up to 15 minutes. When I called to complain, I was told that there is an ongoing issue and the engineers were working on it. Well I later found that my DVR is also affected....
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1.0
I didn't like
  • Misleading
#907105
In March of 2016 we were convinced by an AT@T rep to switch to Direct TV. My parents use them and liked them so we thought we would give it a try. 5 Months later, multiple trouble calls, 3 truck rolls, change of equipment and change of cable we still have horrible service. We can't keep a connection on more than 2 tv's let alone our laptop. I called support to get out and they want to charge me early term penalty. I've been on hold for 1 hour...
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We have had horrible service with direct tv both with the actual tv and with customer service.Several times there was NO service, many times the picture is scrambled. We were sold a package that was filled with mostly pay channels! We called to get help with these problems and to correct the bill. Got the runaround -- when I asked to speak to a supervisor my call mysteriously got dropped. Since I got connected through Century Link, they passed...
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1.0
I didn't like
  • Poor service that gave me no choice but to cancel before 2 years
  • Cancellation
I told the sales person that I did not want one but he still told me I would get on demand channels. I had all kinds of problems with the hookup and when they finally got it they had to come back out and readjust the dish. Every time we get a little rain the television goes out. I was told that when it was sold to me that the person was not an employee of direct, but they are an agent of direct. My bill was also more than they told me but we got that taken care of. Cannot wait to get back to cable...
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