My bill got too high so I could not continue to pay and service was disconnected. I returned all equipment but my bill jumped from 200 to over $685.31.
Directv charged a debit card that I had used in the past the entire amount without warning. I filed a complaint with them and was told that this was common business practice and wrote that they did not know my account number (#10425342) so they couldn't explain the charges at that time. I replied with my account number and got no reply until today. A final bill showing a &0.00 balance with no explanation of charges and a statement in large print noting that all outstanding balances are charged to credit/debit cards on file.
As a result of Directv's actions I now am in danger of having my car repossed, having our electricity turned off and we will have to borrow money to have enough food until I get my check next month. Directv could have contacted me about a payment plan but they did not. I guess they don't have to since they encourage customers to pay by card. I believe these are shady business practices and I feel as if I have been robbed.
I just want the world to know that Directv does not care about it's customers. Directv only cares about money.
Reason of review: Problems with payment.