On Tuesday, May 18th, 2010, I called DIRECTV to cancel my service. I ask the customer service representative how much it would be to cancel my service.
He told me it would be $20/month until November. I agreed to that amount so I had him cancel the service at 12AM on Wednesday morning. On Thursday, May 20th, 2010, I went on www.directv.com to pay my bill for $120 (which is what I was told it would be). When I accessed my account online the total was $255.
I called DIRECTV right away and talked to a customer service representative named Van. I asked her to review my account because of the different amount I was told on Tuesday. After she reviewed the account she noticed that I had a credit on my account and she said my contract actually ended in September. Therefore she told me I'd need to may $20/month til September ($80) then with my account credit the total would come to $55.10.
I told her that was fine and I'd pay that amount once I could pay it online. She told me to wait a few days because their online account manager needed to change the amount on my account. I told her that would be fine and that I'd pay the $55.10 immediately when I saw it online. I asked her three times what the total was that I would need to pay.
Three times she told me $55.10. Today, May 25th, 2010, I went to pay my total and the amount was not changed. I called DIRECTV again to verify the total was $55.10 and the customer service representative Dawn told me that the total was $255. She said that I was not out of my contract until next year.
I have had DIRECTV since 2008. Their customer service representatives have told me three different amounts to pay. I agreed to pay $20/month until November for my early cancellation during the first call. The second representative told me that I only needed to pay $55.10.
I told her that was fine and I'd pay it as soon as I saw it on my online statement. I don't think it right that I've been told three different amounts to pay. I agreed to the first total; $120. I did not agree to $255.
Please let me know what action needs to be taken to remove this outrageous charge. Also I will NOT be using DIRECTV again because their customer service representatives obviously don't know what they are talking about when they cancel someone's service.
Product or Service Mentioned: Directv Account.
Monetary Loss: $255.