Had DirecTV for 6 years. The reason I cancelled is because of their High Definition scam.
I received these so called 80+ channels. Without notice, they turned a bunch of them (the popular ones) into pay channels. They told me they posted it on their website. I told them I am never on the website, how about an email, or phone call.
They had no answer for that one. So I decided to cancel my service and use my local cable provider. I called to pay my past due and prorate charge, they told me that I could not, and that when you cancel, it would be automatically withdrawn. Well 2 months later, I received a call from collections agency for a "past due balance"?!?
When confronting Directv supervisor, thay said I have to write a letter (no phone #) to dispute my bill. I think they do this to add late charges to your account.
They are one of the largest scam artists when it comes to cancelling services.
Product or Service Mentioned: Directv Account.