Update by user Oct 30, 2012
FILE A COMPLAINT WITH THE ATTORNEY GENERAL!! (link in original complaint)
I did what I said I would do - told DirecTV personally, complained all over the web, and filed an AG complaint. In response to the AG complaint, DirecTV refunded the money they had charged me, and removed me from the automatic update list for this optional item!
That took approx 2 weeks for DirecTV to respond to the Attorney General\'s office, and 2 weeks to get back to me. Try it for yourself!
Original review posted by user Sep 29, 2012
DirecTV is unethical and uses unfair business practices by charging customers for services they didn't order, and then refusing to cancel these services or credit the charges.
They excuse and justify this unfair practice by stating "that's what you get when you signed up with us."
We don't have to take it.
Join me in filing a complaint with the California Attorney General (or the AG in your state) about DirecTV's unfair business practices: http://oag.ca.gov/contact/consumer-complaint-against-business-or-company
The people and their Attorneys General should file a class action lawsuit against DirecTV for damages and force them to use fair business practices.
Monetary Loss: $200.