After many years of DirecTV, I upgraded to High-Def. To do this, I had to lease new equipment, even though my 10-year old receiver was still working.
9 months later, my new standard definition reciever stopped working, no power on, nothing. DirecTV wanted to charge me $19.95 to provide a replacement. When I asked why should I pay to replace a piece of equipment (leased at that) less than a year old, I was put on hold for over 10 minutes.
Then I was informed I could pay for an extended warranty - on leased equipment! Never use DirecTV, they make you use their equipment, but you still have to pay if it breaks.
Product or Service Mentioned: Directv Replacement.