DIRECTV - Charging "Credit" Fees for Upgrades
I have been with DIRECTV for 6 months of a 2 year contract. I am trying to upgrade to the Whole Home DVR Service you can "supposedly" order online.
1. You can't order it online, because there is an unadvertised $100 equipment fee and $50 installation fee. I was ok with this when I learned the nature of it and spoke with a Technical Support person. Disappointed it wasn't advertised in the initial offering on their website.
2. But the order when very South when they told me I also had to pay a $50 "credit history" fee, because I am still fairly new with DIRECTV. But...I don't get it. They put a thousand bucks of equipment in my house, no problems or questions asked. But when I want a $100 part to make the Whole Home work, now suddenly they aren't ok with this? 790 credit score, hello??? This fee is not disclosed in their Customer Agreement, for obvious reasons, namely that some people might not sign up for the service if they got hit with a $50 additional charge for an upgrade. This was not a DEPOSIT which gets fed back in, but a CHARGE. This fee isn't a "credit" charge, it's a revenue enhancer to make up for the rebates I got when I signed up. PERIOD.
I have written and called multiple times, but they aren't waiving this fee.
Waiting for one last response before I take it to the Board of Directors and to my local TV station troubleshooter.
I am withholding my future orders for MLB Extra Innings at $211 per season, not ordering any more PPV, and cancelling my premium channels.
AVOID DIRECTV, their service is even worse than my old Cable Company.
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