DirecTV refused to allow the early cancellation of my mother's account, even though she had passed away from brain cancer two weeks ago. I explained that I had set up the account in my name as she was incapable of making arrangements on her own. I further explained that her apartment building had an exclusive arrangement with DirecTV so no other cable or satellite service was available. They expressed their condolences for my loss, but would not make an adjustment to their policy that because she had a 24-month contract they were unable to waive their $360 cancellation fee.
I offered the lady an opportunity to change her mind and help out a family who had just lost their mother, or go to war over her inability and unwillingness to bend the rules to 'do the right thing.' She persisted that we had a 'valid contract' and they were unable to waive the early termination fee. I vowed to spread the DirecTV bad name all over the internet unless she would relent and she stuck with her one line. I hung up and will NEVER call back.
I will campaign on as many poor customer service web sites as I can find to let people know that DIRECTV cheated my dead mother.
Product or Service Mentioned: Directv Account.
Monetary Loss: $360.