Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I ordered Choice package over phone with an operator for $60 a month just to get local CSNBAYAREA to get local Golden State Warriors games and two weeks in to my new service I find out I don't have it. Call customer service and they say I have the entertainment package "wtf" I said I didn't order that and they say no problem we can upgrade you to choice package for $76 a month.

Wait a minute hold the *** up !!!!!! I am not paying more than what is advertised when I ordered it.

Talked to supervisor, manager and all these mother *** refused to give me the proper customer service. I want somebody's HEAD !

Product or Service Mentioned: Directv Choice Tv Package.

Reason of review: Order processing issue.

I didn't like: Supervisors and managers.

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