Product: Directv Customer Care Clear all filters (0 of 1022 reviews match)
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My husband Hector Mojica started service with you on 06/18 which was cancelled on August 9th 2018 due to hurricanes we were unable to see the TV. We called and cancelled . cancelation numberr21-232841619565 I never authorized you to go into my account which with...
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1.1
Product
Directv Customer Care
I liked
  • Way tv looked when i was able to see it
I didn't like
  • Lied about service in area
  • Withdrew money from my account no authorization
  • Customer service very poor
#1386867
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Directv - They take your money and have the worst service!

Direct Tv has the worst customer service, staff, management, system, team, chain of command, etc. in the world!!! I wouldn’t recommend to anyone. Stay local!
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Directv Customer Care
#1385602
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I despise Direct TV. They lure you in and then increase pricing thru the roof. When you try to disconnect, they keep connecting you to reps who badger & bully you. Trying to force me to answer questions that are none of their business and then stating they won't...
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1.3
Product
Directv Customer Care
#1383157
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The first appointment for a tech to come out was on 10-22-18. My dog has a Vet appointment to remove a growth on his nose and will take most of the day. Appointment given for 10-23-18. I will be out of TV service for nine days. This is unreal I pay $122.00 dollars a month and the wait was the fault was DIRECTV...
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Directv Customer Care
#1383044
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Directv - Pitiful customer service

I finally broke the code. If you call, minimize the wait by requesting a supervisor. They are more informed, courteous,professional. And, they can offer you perks. If still not happy, ask for a manager. They have much more authority to give perks. Before AT&T took over, it was easy to deal with Direct. Now it's a nightmare.
Product
Directv Customer Care
#1382999
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Waited on a tech for the last two Fridays. I was told that a tech would be by from 12 - 4 PM. Did not happen on each of those Fridays. I called and talked for over an hour and they stated that the tech was enroute, which was a boldfaced lie. Since I had waited for two...
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Directv Customer Care
#1381994
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HORRIBLE! Canceled & returned equip 8/4, logged by Direct TV as return 8/10. Numerous phone calls & chats with Customer Service to get my $118.27 refund on acct. Always told this would be sent to me in 2 weeks. Last chat still seeking refund 9/13, was told I would...
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Product
Directv Customer Care
#1374374
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In the past year I have spent over 15 hours on the phone with directv going through endless transfers and providing the same information with each transfer. In the end nothing is usually resolved and the call is ended out of frustration. It took 6 months for my bills...
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2.5
Product
Directv Customer Care
I liked
  • Life before directv
I didn't like
  • Did not honor visa gift card offer
  • Did not honor guarantee
  • Anything about them
#1359310
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Both DirectV and the man installing my new Genie told me that there would only be an extra monthly fee if a separate extra receiver was added. Guess what? I just checked my bill today, since it is time for the payment, and I found an extra $39.01 was added to my bill...
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1.4
Product
Directv Customer Care
I didn't like
  • Deceptive fraudulent billing practices
#1358739
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It's worse if that's possible after ATT bought them out. I'd rather have a root canal than have to call them. Being an American I think we should be able to speak to someone without having a language barrier. I had to call on two issues. The amount shown online when...
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Anonymous
Anonymous

A joke is supposed to be amusing. Your post is not amusing. Follow your own advice and dump them. The only way to fight is with your wallet.

Product
Directv Customer Care
#1354966
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