Product: Directv Customer Care Clear all filters (0 of 979 reviews match)
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They suck. No one at the company knows how to recover the set top boxes. Had three different answers over an 8 week period. Waiting to send this crap back. First, the said to bring the devices to Fed Ex, they will box it and ship it. NOPE. Then they said a recovery box...
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Directv Customer Care
#1276687
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My service was interrupted Saturday morning. I called it said pay $167.25 to get my service restored. So I went to Wal-Mart to pay it. Now they telling me I need another $150.21 to get my service restored. I told them I don't have that. If I would've known they wasn't...
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1.0
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Directv Customer Care
#1266582
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Billed incorrectly, one month has passed 6 calls to agent still no progress. These folks are horrible by definition. Go with Dish and save yourself a lot of phone calls. The calls go to India or somewhere similar so 97 percent of call takers just give you the company...
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Directv Customer Care
#1265278
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This is my 2nd Saturday I have reserved for a DirecTV technician and it was a a no show, no call. I called the DirecTV Customer Service line and was told the Tech cancelled my appointment. I asked why they didn't call me to tell me I didn't have to sit around waiting...
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Anonymous
Wayne Cook

Scheduled Friday 8 - 12, no show and tech rescheduled to 12 - 8. No show and tech rescheduled for Sat 12 - 4 . I was not notified on any reschedules. Still waiting on tech on ...

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Directv Customer Care
#1264863
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Trying to make me pay for a cancelled contract when they could not provide the contracted services in my area. put it on my credit report and have nothing to prove the service. dont EVER use or contract DirectTV. they will lie and do anything to blame the customer. I...
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1.0
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Directv Customer Care
#1264274
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They have the worst customer service I’ve ever encountered. They didn’t show up for two appointments, when I call in Its always overseas employees who don’t know what they are doing and transfer you. When you call on it always says you have a minute hold time and is...
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1.0
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Directv Customer Care
#1261220
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Terrible customer service...hate the new guide...ever since at&t took over its gone down hill...They careless about the customer..
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Anonymous
Mike

I agree 100% been a direct tv customer for 15 + years until AT&T now the customer service is total crap. broken promises subsribing you to stuff you never ordered Ect... Tried...

1.8
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Directv Customer Care
#1254365
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I was proactive called and set up a payment arrangement before my due date to avoid service interruption. I got home today service have been interrupted due to no payment being made before May 14, 2018. I explained today is the 7 th and I had already set up a payment...
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1.0
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Directv Customer Care
#1250345
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I hate to take up your time to read this email but I really hope this is reaching someone at Direct TV / AT&T that actually cares about the reputation of the company and supports great customer service. I called on 4/17 to inquire about new service. I spoke with a...
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Directv Customer Care
I didn't like
  • Customer service
  • How they handle issues when they are at fault
  • Ability to supply service as advertised
#1250211
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DIRECTV - They suck

I had a old bill from 7 to 10 years ago that i had filed bankruptcy on, i just applied for service and got approved and they turned around and called me cancealing the appointment and wanting to collect on the old bill...
1.0
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Directv Customer Care
#1247286
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