Manufacturer: Directv Category: Customer Care Clear all filters (815 of 815 reviews match)
filters
manufacturer:
seller:
Show
state:
Show
city:
Show
category:
I initially received service from DirecTV in May 2013 and at no time was I told that I purchased a the Satellite Dish. I called to disconnect my service on 2/24/2017 and spoke to a CSR for ATT & DirecTV. I informed her that I wanted to disconnect my service on the...
Read more
2.0
Product
Directv Customer Care
I didn't like
  • Not honoring word
#1066286
Reply to reviews
I have a DVR an two genie receivers.I called on Wednesday June 21 to order two more an paid up front for them. The tech came out an done a great job but told me I could only use three genies off one DVR. Why didn't your customer service tell me this. I called an talked...
Read more
1.0
Product
Directv Customer Care
#1065245
Reply to reviews
I am sitting on hold right now with the seventh person in a week with Directv. My total time is invested is greater than three hours. Without exception the "specialists" i have talked to are ignorant when it comes to the technology and clueless when it comes to taking...
Read more
1.9
Product
Directv Customer Care
I didn't like
  • Atrocious customer service
  • Not receiving price initially quoted
  • Adding services i did no order
#1065187
Reply to reviews

Directv - Couldn't find their butholes with a magnifying glass and a road map

#1066343
Direct tv is now part of the att team. They are ameba brained specialist. Co service team has deliberately put me on hold several times hoping that I would give up, well i did. I'm no longer to put up with their costumer service. I'm out!
Comment Be the first to start a discussion
Show

Directv - Customer service= awful

#1050930
1.8
Worst customer service experience i had today. I was hung up on while waiting for a supervisor. When i called back, i got someone from a different country who placed me on 10 min hold. When she came back on the line, she asked me same questions as before,she placed me on hold. Never got my issues addressed!
Comment Be the first to start a discussion
Show

Directv - STAY AWAY!!

#1048674
1.0
Horrible customer service. Bill goes up every month without explanation. Lied about promotions and dont keep promises on contract. Dont care about customers they just want your money.
Comment Be the first to start a discussion
Show

Directv - Rude, No compassion, No one cares

#1046400
1.1
What did not happen rude people no one goes above and beyond just want your money have hand written 3 letters to P.O.Box 6550 Greenwood,Village,CO 80155 this year,and 2 last year I have been a cust since 2009 and no contact what so ever wasted stamp,paper,my time to write. What are prcedure& polices ,What is turn around time.
Comment Be the first to start a discussion
Show
I just want to let you know what a wonderful associate you have working for AT&T in your Arkansas customer service center.Her name is Rhonda and I have never had such a pleasant customer service experience with any customer service associate from any company. She went...
Read more
5.0
Product
Directv Customer Care
#1064552
Reply to reviews
My husband was sent to a collection agency for a Direct TV that was not our account.We terminated our relationship with Direct TV in 2013. The new account was set up in 2014 in another state. I have tried to resolve this issue both with Direct TV and the collection...
Read more
Product
Directv Customer Care
#1063231
Reply to reviews
Recently received a bill from Direct TV that increased payment by 30 plus dollars.I called and got some international group that could only explain that the bill increased because of the ATT and Direct TV merger (?), which prompted a change in billing cycle. I don't...
Read more
Anonymous
Anonymous

I was just over the phone with a useless customer service rep for the same reason. I asked for a supervisor and was placed on hold forever. Not resolved at all. I'm losing my ...

Product
Directv Customer Care
#1062751
Reply to reviews
I have been a Directv customer for over 10 years and was always satisfied with the service and especially customer service. Once you got into the second year of your contract they started to bend over backwards for you to keep you happy. Every time I called in to speak...
Read more
2.4
Product
Directv Customer Care
#1059748
Reply to reviews
Service interrupted.Called them. Got a person in the Philippines who could not speak intelligible English - nor understand it very well either. Told it would take 3 days to get a service person out and only if I subscribed to an expensive monthly plan - a hard sell but...
Read more
2.0
Product
Directv Customer Care
I liked
  • Sports coverage
I didn't like
  • Changes since att took over
  • Nickle and dime charges
#1058785
Reply to reviews
On 3/20/17, we ended our service with Directv after escalating prices and refusal to honor our protection plan. We received written notice that we had a $151.00 credit. We were assured that a check would be sent within 7-10 days. If you have had any dealings with...
Read more
Product
Directv Customer Care
#1058760
Reply to reviews
I wanted to cancel the service end of the month due to moving and called Direct tv for stopping service by end of this month but the next day I found they disconnect the service, Immediately.I called for re connection till end of month, but customer service said I have...
Read more
1.0
Product
Directv Customer Care
#1058561
Reply to reviews