Not resolved
4.3
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
0 comments

I've had Directv for many years. Great service but...when I need customer service I would appreciate speaking with an American.

I was very frustrated talking to someone who was obviously reading from a script instead of listening to what I was saying. Took me over half an hour to tell him what should have taken 5 minutes. My receiver doesn't work. Its old.

I went through all the trouble shooting procedures. The other one works fine. Send me a new one.

While your rep was courteous I had to ask him to repeat himself several times because I couldn't understand him. Very frustrating.

Product or Service Mentioned: Directv Customer Care.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Dec 12, 2016.
Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like