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I've had Directv for many years. Great service but...when I need customer service I would appreciate speaking with an American.

I was very frustrated talking to someone who was obviously reading from a script instead of listening to what I was saying. Took me over half an hour to tell him what should have taken 5 minutes. My receiver doesn't work. Its old.

I went through all the trouble shooting procedures. The other one works fine. Send me a new one.

While your rep was courteous I had to ask him to repeat himself several times because I couldn't understand him. Very frustrating.

Product or Service Mentioned: Directv Customer Care.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Dec 12, 2016.
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