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2.6
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Advertised vs Delivered
Billing Practices
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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I have called to sort out a billing issue.I had 1 returned payment for $150.00.

Spoke with customer service they said you owe the past due of $150.. OK no issues. Call back to pay it, supervisor says Bill is now $288.. Again that was understandable with Bill etc.

Call the next day (today) rep says you have to pay $439... What? Come again? Why?

Well you had a returned payment... Explain why a supervisor said one thing and not even 12 hours later it's doubled... No... I've now been on hold for 58 minutes to speak with a supervisor.

Your lack of customer service and how to make a customer happy are far from acceptable.

I'm considering cancelling service because of this....Ridiculous!!!!

Review about: Directv Customer Care.

Reason of review: Problems with payment.

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