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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I have called to sort out a billing issue. I had 1 returned payment for $150.00.

Spoke with customer service they said you owe the past due of $150.. OK no issues. Call back to pay it, supervisor says Bill is now $288.. Again that was understandable with Bill etc.

Call the next day (today) rep says you have to pay $439... What? Come again? Why?

Well you had a returned payment... Explain why a supervisor said one thing and not even 12 hours later it's doubled... No... I've now been on hold for 58 minutes to speak with a supervisor.

Your lack of customer service and how to make a customer happy are far from acceptable.

I'm considering cancelling service because of this.... Ridiculous!!!!

Product or Service Mentioned: Directv Customer Care.

Reason of review: Problems with payment.

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