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Advertised vs Delivered
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Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money

DirectTV never calls you back when you want to escalate to a manager. I had an issue with them recently where they extended my contract by an extra year because I moved, however if they would have PULLED the call like I asked them to do, they would have clearly heard that the agent was NOT clear on the terms & conditions.

I even asked questions during the call and they say yes but obviously their yes' mean nothing! I did at 1 point talk with a supervisor named Pam and can honestly say she had a I don't care about you attitude.

I don't understand how they can say a 3rd party verified anything when they did not even answer ANY of my questions. Very unhappy customer

Product or Service Mentioned: Directv Customer Care.

Reason of review: Poor customer service.

I liked: Recording capability.

I didn't like: Customer service, Follow up with customer, Charges.

Company wrote 0 public responses to the review from Jan 15, 2017.
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