Originally started service back in the fall of 2014. I was living with my girlfriend and got DirecTV service for her house after her Dish was canceled.
By December, she decided she was kicking me out so I took my boxes with me when I left. I had gotten a 2 year contract with about 20 months to go. I decided to suspend the account and re-establish it when I got a place of my own. I was told that this was not a problem and that I just needed to let them know when I desired to re-establish service.
At this point in time I was renting a room and the people who rented to me already had service with DirecTV. Well, 2 years have gone by and I still don't have my own place. At this time I decided to turn the equipment in and just pay the contract termination fee. (about $20 a month × the amount of months the contract went unfulfilled.
About $400 for me) When I called I was told that the account had been turned over to collections and that I now owed over $900! They didn't want the equipment back because the charges were now "validated." After having the go-around with the lady on the phone, telling her that the account was suspended until further notice. She told me no and that the charges were "validated." I was also told that I understood at the time that accounts can only be suspended for 6 months maximum. I insisted that was not the case, that their associate had told me.
After several times of going back and forth on this I finally hung up on her. I am not paying any of it then and she knew what she could do with the charges.
Congratulations DirecTV! You not only lost me as a customer but also the people I live with and my parents who are also DirecTV customers.
Product or Service Mentioned: Directv Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.