To whom it may concern. I have been a direct TV customer for approximately 5 years and have att high speed internet for the same time.
I recently was advised by a direct tv representative that I was being over charged and she would send a refund. Then there was never a refund. I called back and they said there was no documentation of the conversation. The representative said they would review the claim.
I received a call today where I was advised that there was a confusion in the conversation with the last direct tv employee. I was further advised that I needed yo contact att for a refund. The process for a dispute is disfunctional and inefficient.
I am truly disappointed. Chris Vasquez
Review about: Directv Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.