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Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Product or Service Quality

I was charged for a premium service that I did not consent too. After realizing this charge was on my account, I contacted them to have this problem reconciled.

After speaking with the first rep that day, I was informed my account was being notated, the charge would be credited, and the service removed. This service remained on my account for the next 6 months. I called every single month, and every time I would talk to a new representative that would tell me they had no idea what I was referring too, and they couldn't help me since I had made no attempts to have this service removed. I gave them ample time (7 months) to fix/help me with this issue, but I finally canceled my service out of principal.

I had been lied too, deceived, and was fed up with the complete lack of customer service. I will NEVER do business with this company again as this was the WORST customer service I have ever experienced in my life by any company.

Product or Service Mentioned: Directv Customer Care.

Reason of review: Problems with payment.

Company wrote 0 public responses to the review from Feb 28, 2017.
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