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2.1
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
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Direct tv screwed up our accout several times.This time they turned off our service by mistake after 2 hrs on the phone got someone to review our accout and fit the billing error.

It took over 12 hrs for them to turn serbice back on. I taked to tbe supervisor in the department to cancel my contract and was ofered a $45 credit for when i renew my contract. I called back and talked wiith the loyalty department that gave me a $25 credit. I lost a day of work plus the 3hrs my hadband and i spent on the phone to be given $25 credit.

I guess i will be shopping for service with a comperter.Tbey are not worth dealing with!!

Review about: Directv Customer Care.

Reason of review: Problems with payment.

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