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Very poor customer service. Disputed a charge after it was taken from my acct unauthorized.

Requested refund and itemized bill for charges. Told by supervisor I would receive refund 2-4 days. Never received refund. Was on the phone with customer service for over an hour then placed on hold by supervisor and she never returned.

Hung up and called back. Told I was not receiving a refund by another supervisor.

Review about: Directv Customer Care.

Reason of review: Problems with payment.

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