I litterally spent from 1:19 pm till 4:30 pm today on the phone with direct tv to simply have service reconnected. I paid a past due balance and was charged two fees for connection and hardware.
I will at some point speak to someone who will apparently call me by Monday...
But please tell me how a person spends hours on the phone (a total of 4 different numbers and 7 individuals) unreal... How is this acceptable for your custoners?
This person wrote the review because of problems with payment at Directv. Reviewer claimed that he or she wants Directv to read this review and look into the issue (if any).
The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.