Called to Cancel service on Oct.27 2010 and customer service talked me out of cancelling and put me into Suspending my acct. for 6 months..no obligation.
Called on Dec.18 to CANCEL (and was harassed by Ebony? ...Demanding I state a reason for Cancellation; and after struggling with the harassment she gave; & I was told she would send me my Recovery Kit & then was read their disclosure of cancellation which I agreed to. Never rec'd recovery Kit so called back on Dec. 29 and was told by Elizabeth that I did call in on Dec.18 and my acct.
was REACTIVATED not Cancelled where I clearly Cancelled...Explained my conversation above on the 18th to her and Cancelled my service again..and she HARRASED me ...she Demanded i give her a reason for Cancellation numerous times...put me on hold to talk to a supervisor, came back and offered a $100 credit to my acct., I said no, Cancel my acct., and she still Harassed me and would not let up...finally giving in she said she would send the Recovery Kit and she also read their Cancellation Disclosure. I called back on 01.10.11 explaining I have not received my recovery box and was told my acct. was still active and they would have to transfer me to the cancellation dept where I ended up with Alex, who insisted I state the reason for cancellation. I explained to him that all of that was on file, and I would not be repeating myself, that i have never ever been so harassed before and I would be reporting them...he immediately stopped the questioning and agreed to cancel my acct.I finally received my Recovery Box to return the unit/remote on 01.15.
All the while I was told i would not be charged on my card... which I have been since 12.18 when i called and clearly cancelled wand they reactivated it on purpose. I will NEVER do business with DIRECTV again.
Someone let the CEO know this is Bad Business to harass their clients, unprofessional and deceitful. I am awaiting a credit to my card.
Monetary Loss: $25.