Directv had the best customer service before AT&T took over. Just contacted them because my bill was almost $200 a month and was connected to representatives in the Phillipines.
They literally had no clue about the special on the website and just sat their "looking up information". On my third try I was connected with someone in Idaho who was able to help but was rude. She said that the representatives in the Phillipines were "well rehearsed." The reason that I have been such a long time customer was because of the great customer service.
Now I may begin shopping around. I also had my service disconnected because I didn't receive a bill so I just paid $170 and I actually owed 185.00 so they turned it off in the middle of the night.
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