After 10 years as a DirecTV customer, I now expect poor customer service. You can sign up for anything online but can only discontinue something by talking to customer service, always painful.
I just wanted receiver return boxes sent before we move. Seems simple, right? But the only option is to disconnect your service weeks before you actually move so the boxes have time to arrive OR take the receivers with you. You have 21 days once the boxes are sent to return the equipment, or you are charged.
They, however, can't guarantee the boxes will arrive as promised.
Review about: Directv Receiver.