Not resolved
3 comments

In July 2011, I called directv to cancel my tv services (after being a customer since 2004) because I wish to switch my tv services to AT&T uverse.The person I spoke with at directv offer me all new equipments and free installation to keep my business (so that I can have whole house DVR).

They also offer me 3 months of Free movie or sport package ($12.99 / month value) to continue service with Directv. (In the past Directv has offer me the 3 months free movie/sport package during my contract renewal and each time, they told me when the 3 months is up, the programming will automatically dropped off without additional charge and if I wish to continue, I would need to call or go online to sign up for pay services). During this promotion they offer me, they said the same thing about the programming will automatically dropped off in 3 months..etc etc.. In Nov.

2011, I received my Directv bill and notice there are two new charges: $12.99 and $5.00 HD package fee. I called and the CSR told me that my free promotion has ended; therefore, they began charging me the fee. I told them that I was told the programming should automatically be dropped off and I should not be charged any fee.. but they said they could stop the programming moving forward; however, they will not issue any credit toward the fee that already incurred.

I then ask them about the $5 fee they claim that that fee was started billing me from 9/28/11 which the CSR said it is strange because their record indicate I didn't even call in Sept to add any additional service. The CSR has escalated the issue, but after 5 days of waiting no one from DirecTV contacted me, and I followed up with Directv to find out that their escalation dept.

has refused to issue any credit.I am being duped into this and when I demand canceling my services due to breach of contract at their part, they want me to pay $350 cancellation fee.

Monetary Loss: $350.

Had an Experience with Directv?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#391483

I agree with Larry, alot of customers really do call in just to squeak by the system!

Anonymous
#378951

Bottom Line,DirectTV does nothing but lie to their customers.Read the other reviews and you will get an idea just how bad this company really is.

Anonymous
#378911

Sounds more like you didnt really want to switch,you just wanted to slither your way in to a new better deal.You got what you asked for.Next time do more homework.

You May Also Like

Directv - Equipment over charged Directv "On September 29, 2016, at about 2:30 pm I took a ( Pre-labeled box with two genies that i had cancelled) to the Post office. They processed it, and said..." Read more Directv - Customer Care Review Directv "Had service back in April of 2016 had to cancel due to I live in VA housing and we can't have a bunch of dishes on the ground. I explained..." Read more Directv - Cable Installation Review Directv "Direct TV claims that if an installer installs cable and damages your home they are not liable. They first try to say if you rent to someone, the renter said..." Read more Directv - Sales Representative Lied Regarding Sales Offer Directv "On 9-14-17, I was approached by a Direct TV sales representative, offering promotional sales for service. Since I had Uverse service and was looking to lower the cost of my..." Read more Nuwave Oven - Broken dome multiple times Nuwave Oven "I called customer service multiple times. I had to buy new domes and still they broke. I was told i had warranty when i bought it. I try calling after..." Read more Chevrolet - GMC Word Means NOTHING!!! Chevrolet "On August 28. 2017, my Brand New Chevrolet Malibu turned a year old. There was a problem with my trunk getting water inside, due to Hurricane Harvey Rain, which caused..." Read more Advantage Rent A Car - Rented vehicle damaged, poor customer service Advantage Rent A Car "Rented a car at the La Guardia Airport location on 09/24/17 to be returned on 09/30/17 and provided agreement number LGA 55226. Confirmation # LADP0B1337AD. To my surprise and inconvenience,..." Read more Converse has no quality Converse "Quality of Converses shoes is getting worse and not any better. I see people from all over the world complaining about converse shoes falling apart in couple of months. Yjis..." Read more