I have a dispute with DirecTV, and after much research I found a way to bypass the chain of command and go directly to their attorney's office. You'll need to call him everyday, and face stonewalling, if enought people call and email him on a daily basis, maybe he'll do something. Now, the email address is for his wife, but just ask her to relay the message to her husband.
Name of DirecTV attorney: Larry Hunter
Direct line for DirecTV attorney: (310) 964-0723
Direct fax line for DirecTV attorney: (310) 964-0838
Direct email for DirecTV attorney: firstname.lastname@example.org
Direct address: 1101 S. Catalina Avenue, Redondo Beach, CA 90277
Good luck, please post and let others know how this works.