This is actually a good review. We have been with direct for almost three years. From the get go with the young guy who installed our cable, it has been a train wreck. When he installed the cable, he left lots of wire on the floor, he got into our fridge after being offered a beverage, went into my sisters rm without knocking knowing someone was in there, left about 2 inches of
Cable in a 6 yr olds rm, dirt from dirty bare feet on the floor etc. We let that slide. When we connected with direct, we were to get a bundle package with on demand. Never got on demand. We were told to call Cincinnati Bell. They to!d us to call you guys. The run around was ridiculous. I called numerous times but got NO where. My mother called last night again and after explaining herself about tearing up the house , she got a reply of "that's why we have thousands of customers" despite what she said. I AM CUSTOMER APPRECIATION...NOT.Direct was to lose a customer...I called after that to give you guys ***, but one service girl not only kept our cool but kept our business.. ALEXIS from Georgia. She was very helpful and .sweet. She deserves a reccommendation for her charismatic
. In a whole, in reality, direct owes us much more . but you need to appreciate what you have. Regardless if only one person quits you guys
Reason of review: Good customer service.